Support

How can we help?

Help with ShuleOS on the website and in the ShuleOS mobile app. Parents and pupils should usually ask their school first: the school creates your login and keeps your records.

Parents and pupils

For logins, passwords and anything about your child's records, contact your school office.

Teachers and school staff

Open Support in your portal or in the app to send us a question, or read the manuals and guides.

Common questions

Who gives me a login?

Your school. You cannot sign up yourself: the school office creates logins for parents, pupils and staff, and gives you a username and a first password that you change when you first sign in.

I forgot my password.

Ask your school office to give you a new temporary password. You will choose your own password the next time you sign in.

My child, a mark or a fee balance looks wrong.

The school enters and corrects this information, so please tell the school office. ShuleOS shows exactly what the school has recorded.

The app says it needs updating.

Update ShuleOS from Google Play or the App Store. The app checks that it is up to date so it always shows the right information.

I do not get notifications.

Check that notifications are allowed for ShuleOS in your phone's settings and in the app (More, then Notifications), and that you are signed in on that phone.

How do I sign out of a lost phone?

Sign in to the app on another phone and open More, then Signed-in phones, to sign the lost one out. Or change your password: that signs out every other phone.

How do I delete my account?

See Deleting your account below.